Got a question? Find the answer right here in our FAQ Section. If you still need to contact us, you’ll find complete information on contacting us under Customer Service.

How long will it take to receive my order?

Normal delivery time to process and ship your order to your door is 3 to 4 weeks. Rush orders are delivered within 7 to 10 business days.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, & Discover/Novus. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our web site is secured by an industry standard SSL Certificate from Verisign Corporation. To pay by check or money order, please call Customer Service at: 1.888.VACUWARE.

Do you ship C.O.D.?

Sorry, C.O.D. orders are not accepted.

Can I order by phone?

Yes. Call 1.888.VACUWARE.

Can I order by Mail?

To order by mail, please send check or money order for the correct amount to:

Invision Products L.L.C
1015 Newman Avenue
Seekonk, MA 02771

Residents of Massachusetts please add 5% State Sales Tax.

How can I check on my order status?

Please contact Customer Service via email at FreshRevolution@VacuWare.com or call 1.888.VACUWARE.

What is the best way to contact you with questions?

Email: FreshRevolution@VacuWare.com

What kind of guarantee do you have?

VacuWare is committed to your satisfaction and our products come with a Two Year Limited Warranty.

Do you refund shipping and handling?

For returned products, you will be refunded the full purchase price, less shipping and handling.

How do I cancel my order?

Orders are shipped from our facility many times on the same day you place your order. Should you decide you no longer want all or part of your order, immediately call Customer Service at 1.888.VACUWARE to place your cancellation request. We'll do our best to cancel if it’s not been placed into our shipping process.

How do I return my product for a refund?

To insure receiving proper credit, box up the product making sure it is well padded. If you have the original shipping container, that is best to use. Be sure to include the original paper work that arrived with your order. Please make sure your name, address and phone number are included with your product to help us promptly refund your purchase. Please allow 30-45 days from shipping date to see your credit. Send the package to this address:

Invision Products
1015 Newman Avenue
Seekonk, MA 02771
Attn: Returns